Refund, Cancellation & Rescheduling Policy
These public terms describe the standard operating framework. A booking confirmation, quotation, invoice, service order or signed agreement may contain package-specific terms. Where law requires a different treatment, applicable law prevails.
Coworking passes and desks
Cancellation eligibility depends on the selected plan and the timing of the request. Unless a quotation states otherwise, used day passes, commenced weekly/monthly periods and consumed services are generally not refundable for the used portion.
Before service starts
Where a customer requests cancellation before activation, Voffio may approve a refund after deducting non-recoverable gateway charges, taxes already remitted where applicable, documented third-party costs or specifically ordered services.
Rescheduling
Day/meeting access may be rescheduled subject to availability when the request is received before the booked start time and the selected plan permits changes.
Virtual office
Virtual-office setup, KYC/document verification, address documentation and third-party filing work may involve non-refundable work once started. If Voffio cannot provide the purchased service after verification, the unused service component will be handled according to the applicable order terms.
How to request
Send the booking/order ID, customer name, payment reference, reason and requested resolution to office@scifax.com (or the support email shown on your order). Approved refunds are returned to the original payment method; Voffio aims to initiate an approved refund within 5 business days after approval. The bank/payment gateway may require additional processing time before the amount appears in the customer account.
Payment-gateway refunds
For payments collected through Cashfree or another enabled gateway, refunds are normally initiated back through that payment channel rather than paid as cash, except where applicable law requires a different remedy.