Virtual Office Mail, Courier & Address-Use Policy
These public terms describe the standard operating framework. A booking confirmation, quotation, invoice, service order or signed agreement may contain package-specific terms. Where law requires a different treatment, applicable law prevails.
Mail receipt
Mail and courier receipt is available only to active customers and names/entities registered to the account. The exact handling service depends on the plan.
Collection and forwarding
Customers should collect items within notified timelines. Forwarding, scanning, special handling, storage beyond the included period or international courier may carry additional charges.
Items we may refuse
Voffio may refuse cash/COD, hazardous, illegal, perishable, unusually large/heavy, unidentified or improperly addressed items, or anything requiring licences or storage conditions not available at the location.
Uncollected mail
After reasonable notice and the applicable holding period, uncollected items may be returned to sender, transferred to paid storage where offered, or securely disposed of where lawful and appropriate. Important government/legal notices should be acted on promptly by the customer.
No opening without authority
Voffio will not intentionally open sealed mail unless the customer has expressly authorised a scanning/opening service or opening is otherwise legally required.