Virtual Office KYC, Verification & Compliance Policy
These public terms describe the standard operating framework. A booking confirmation, quotation, invoice, service order or signed agreement may contain package-specific terms. Where law requires a different treatment, applicable law prevails.
Verification purpose
Voffio uses KYC and business verification to confirm identity, authority, lawful use and address-service eligibility.
Documents that may be requested
Depending on the customer and intended use, Voffio may request government-issued identity/address proof, PAN, company/LLP/firm registration records, GST details, director/partner information, beneficial-owner information, authorisation letters, business website/activity evidence and other reasonable supporting documents.
Ongoing verification
Documents may need refresh on expiry, renewal, ownership change, unusual activity, regulatory request or material change in the customer's profile.
False or incomplete information
Materially false, altered, misleading or unverifiable information may lead to delayed activation, rejection, suspension or termination. Voffio may preserve records or respond to lawful authority requests as required.
Data handling
KYC information is handled under the Privacy Notice and is accessed only for legitimate service, security, compliance, accounting or legal purposes.